Refund and Returns Policy

Refund, Return & Exchange Policy

Refunds

At Myst Designs, every garment is carefully crafted and quality checked before dispatch. As a result, we do not offer refunds on products once they have been purchased.

Eligible products may be exchanged in accordance with our Return & Exchange Policy outlined below.

Order Cancellation

If you wish to cancel your order, please contact us by email within 2 hours of placing your order.

Once your order has been processed or dispatched, it cannot be cancelled.

Orders placed during any promotional event, sale, or special offer are considered final and cannot be cancelled, returned, or exchanged.

Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

• You have received an incorrect product.
• The product has a manufacturing or quality defect.
• The product was damaged during transit (must be reported immediately upon delivery).

Requests for returns or exchanges must be made within 24 hours of receiving your order.

Returns or exchanges will not be accepted for:

• Incorrect size selected by the customer.
• Change of mind.
• Minor colour variations caused by photography, lighting, or screen settings.
• Custom-made, altered, or personalised products.

To initiate a return or exchange, please contact our customer support team before sending the product back.

Return Conditions

Returned merchandise must:

• Be unused, unworn, and unwashed.
• Be returned in its original packaging.
• Have all original tags, labels, and accessories intact.
• Be free from stains, perfume, makeup, or any signs of wear.

All returned products will undergo a quality inspection upon receipt. Myst Designs reserves the right to reject any return or exchange request that does not meet the above conditions.

Products should not be returned without prior approval from our customer support team.

Shipping Charges

Unless the return is due to an incorrect or defective product supplied by Myst Designs:

• Customers are responsible for all return shipping charges.
• Shipping charges paid at the time of purchase are non-refundable.
• The shipping cost for exchanged products may also be borne by the customer unless otherwise specified by Myst Designs.

Sale Items

Products purchased during sale events, promotional campaigns, clearance sales, or with special discount codes are not eligible for return, exchange, or refund.

If you receive a sale item with a manufacturing defect, you must notify us within 24 hours of delivery along with clear photographs of the issue. Our quality team will review the request, and if approved, the product may be replaced with the same item or an equivalent alternative, subject to availability.

International Orders

For international returns approved by Myst Designs, customers must clearly mark the shipment and all accompanying paperwork as “Returned Goods – No Commercial Value”.

Failure to do so may result in customs duties, taxes, or additional charges, which will be the responsibility of the customer.

International shipping charges, customs duties, taxes, and import fees are non-refundable.

Get in Touch

If you have any questions regarding your order, returns, exchanges, or this policy, please contact us.

Myst Designs
Email: [[email protected]]
Phone: [+91 000000]